Privacy Policy

Last Updated: January 25, 2026

Lagniappe Woodworks (“Lagniappe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request a quote, or engage with our services.

If you have questions about this Privacy Policy, contact us at [email protected], call (984) 584-8910, or text (984) 584-8910.

1) Scope

This Privacy Policy applies to information we collect through our website and through communications with you (including email, phone, and text). It does not apply to third-party websites, platforms, or services that may be linked from our site.

2) Information We Collect

2.1 Information You Provide to Us

We may collect personal information you voluntarily provide, such as:

Name
Email address
Phone number
Mailing address and/or delivery address
Project details (table size, wood preferences, design requirements, budget, timeline)
Photos, measurements, and other information you send to support your request
Communication preferences

2.2 Information Collected Automatically

When you visit our website, we (or our service providers) may automatically collect certain information, including:

IP address
Browser type and device information
Operating system
Pages viewed, time spent, and referring/exit pages
General location (approximate region/city derived from IP)
Site interaction data (clicks, scrolls, navigation)

2.3 Cookies and Similar Technologies

We may use cookies and similar technologies (such as pixels and analytics tools) to support core site functions, remember preferences, understand site performance, and improve user experience. You can control cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

3) How We Use Your Information

We may use your information to:

Respond to inquiries and quote requests
Communicate with you about your project, pricing, lead times, and design selections
Provide customer support and handle service-related requests
Send invoices, confirmations, and administrative messages
Coordinate delivery and logistics
Improve our website, offerings, and customer experience
Maintain the security and integrity of our website and communications
Comply with legal obligations and enforce our terms

4) Text Messaging and Communications

If you contact us by text or request text communications, we may send messages related to your inquiry or project (such as scheduling, design questions, approvals, or delivery coordination).

Message and data rates may apply based on your mobile carrier plan.
You may opt out of text messages at any time by replying STOP (where supported) or by contacting us.
Opting out may limit our ability to communicate time-sensitive project updates by text.

5) How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

5.1 Service Providers

We may share information with vendors who help us operate our business (e.g., website hosting, analytics, invoicing, email services, customer communication tools, and delivery/logistics providers). These providers are permitted to use information only as needed to provide services to us.

5.2 Delivery and Logistics

If delivery or white-glove service is arranged, we may share necessary contact and delivery details with delivery partners to complete the service.

5.3 Legal and Safety

We may disclose information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of Lagniappe Woodworks, our customers, or others.

5.4 Business Transfers

If we undergo a business transaction (such as a merger, acquisition, or asset sale), information may be transferred as part of that transaction, subject to applicable law.

6) Data Retention

We retain personal information as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, maintain records, resolve disputes, and comply with legal obligations. Retention periods vary depending on the type of information and the reason we collected it.

7) Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8) Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as:

Requesting access to the personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of certain information (subject to legal and business record requirements)
Opting out of certain communications (including text messages as described above)

To make a request, contact us at [email protected]. We may need to verify your identity before fulfilling certain requests.

9) Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.

10) Third-Party Links

Our website may contain links to third-party websites (for example, social media platforms). We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites you visit.

11) State-Specific Notices (If Applicable)

Certain privacy laws may provide additional rights to residents of specific states. If applicable, you may have rights to request information about how personal data is used, shared, or retained, and to exercise access or deletion rights as permitted by law.

We do not sell personal information. If you submit a request, we will respond in accordance with applicable law.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted. The “Last Updated” date reflects the most recent revision.

13) Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Lagniappe Woodworks
Fuquay-Varina, North Carolina

Email: [email protected]
Call: (984) 584-8910
Text: (984) 584-8910